Privacy

HeartStation recognizes that privacy and security are important topics for our customers, and we want to assure you that we take the privacy of our customers and the confidentiality of their information very seriously.

YOUR RIGHTS

Under federal law, our customers have privacy rights that require HeartStation to protect the confidentiality of our customer information that we hold. With respect to your personal information when you purchase our products, accessories, or additional services, we may request the following types of information to process your order:

  • Name
  • Shipping and/or billing address
  • Credit card number or account number
  • Phone and fax numbers
  • Email address
  • Social Security Number
  • Tax-exempt status

For corporate accounts, we may also request one or more of the following types of information:

  • Federal Tax ID
  • Company name
  • Other information your employer may ask us to collect, such as purchase order number, employee number, and the like

We need this information to process your order. If we have trouble processing your order, the contact information you provide is used to get in touch with you. We also use this contact information to provide you with updates regarding your product order or service.

For new accounts, we may request a Social Security Number, which we use to order a credit report. The only other purpose for which we may use your Social Security Number is to confirm your identity when you inquire about or access your account.

To take advantage of personalized services available with HeartStation, you may need to supply additional information, such as:

  • Type of Automated External Defibrillator
  • Installed security service or provider
  • Current key coding information

We use this data to provide you with billing information, equipment discounts, and assistance locating a qualified distributor.

ONLINE PRIVACY POLICY

HeartStation respects the privacy of visitors to our site. Please read this Online Privacy Policy carefully so that you understand our privacy practices relating to information we gather through this Web site.

Protecting the Privacy of Children

HeartStation does not market to children under the age of 16. Children should always get permission from their parents before sending any information about themselves (such as their names, email addresses, and phone numbers) over the Internet, to us or to anyone else. If you’re under 16, please don’t provide any personally identifying information during your visit to heartstation.com.

The Information We Collect

The information gathered by HeartStation.com generally falls into two categories: (1) information supplied by visitors to the site when they register or initiate transactions, and (2) tracking information gathered as visitors navigate through the HeartStation.com site. Third-party providers, whose sites are featured on and accessed via our site, may gather information as well.

The information you provide us during a visit to HeartStation.com helps us to improve the quality and utility of our site. The more information you share with us, the better we can serve your needs.

Email Addresses

If you provide us your email address, from time to time we may send you emails about new products and services, or offers that we believe will interest you. We may also share your email address with providers of products or services that we think will interest you. Though we hope you’ll find this information useful, if you do not wish to receive such email, please indicate when you register your email address. You can always change your election by contacting HeartStation directly or through our internet site. We will also use your email address to answer any email you send us, or to follow up on your visit to HeartStation.com. Such follow-ups may include inquiries on transactions or submissions of information that appear incomplete. Of course, you can always elect not to receive future emails by clicking on the “unsubscribe” link that we include in all of the emails we send.

Cookies

To help us tailor our site to the needs and interests of our visitors, we may keep track of the pages visited by our users by placing a small entry in a text file, called a cookie, on your hard drive. The cookie contains an ID number that allows us to track the pages you’ve visited. We aggregate this data with data on the pages visited by other users to track overall visitor traffic patterns. We use this information to improve our site by making it more responsive to the needs of our users. The help function on most browsers contains information on how to set your browser to notify you before accepting a cookie or to disable cookies entirely. However, if you don’t accept cookies, you won’t be able to take advantage of various features on our site that are available to other visitors.

Browser Level Information

Our Web server automatically collects your IP address when you request pages from our server. Your IP address is a number that is used by computers connected to the Internet to identify your computer so that data (such as the Web pages you request) can be sent to you. Your IP address does not tell us who you are. We also collect information on the operating system you’re running on your computer and the Web browser software you’re using to access our site so we can optimize our site for the most popular operating systems and Web browsers. And, because we like to know how you found our site, we keep track of where you came from.

Information Collected by Third Parties

Of course, our site may include links to other Web sites, and provides access to products and services offered by third parties, whose privacy policies we don’t control. When you access another Web site or purchase products or services or conduct other transactions through our Web site, use of any information you provide is governed by the privacy policy of the operator of the site you’re visiting or the provider of such products or services. The provider’s privacy practices may differ from ours. If you can’t find the privacy policy of any of our provider partners via a link either from the site’s home page or from the pages on which the products or services are offered, you should contact the provider directly for more information.

Security

The information we collect from our visitors is stored in databases we control. Physical access to the servers on which we store visitor information is restricted. We use your credit card information only to bill you for the products and services you order from us. We don’t share your credit card information with anyone, except as may be necessary to process your transactions. To protect the privacy of your credit card number and other ordering information, we encrypt this information for transit over the Internet using an encryption connection. However, as effective as modern security practices are, no physical or electronic security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted over the Internet.

Most Web browsers allow use of an encryption connection. If your browser does not support use of an encryption connection, or if you prefer not to send your credit card number over the Internet, you can place your order by calling us toll free at 1-800-818-2939 (U.S. only) or 1-847-781-0356.

Disclosure of Information

We may occasionally release information about our visitors when release is appropriate to comply with law, to enforce our Visitor Agreement, or to protect the rights, property or safety of visitors to our site, our customers, the public or HeartStation As our business grows, we may buy or sell various assets. In the unlikely event that HeartStation, one of its business units, or substantially all of its assets are acquired by another company, information on our visitors would be among the transferred assets.

Changes to This Privacy Policy

This privacy policy is subject to change. Our corporation and the Web is an evolving medium. If we need to change our privacy policy at some point in the future, we’ll post the new policy promptly. If at any point we decide to use personally identifiable information in a manner different from what was stated at the time it was collected, we will notify you and give you an opportunity to opt out of the proposed use. By using HeartStation.com, you agree that your visit to our site, and any dispute over privacy, is governed by the then-current version of the Online Privacy Policy.

Questions or Complaints

If you have any questions or complaints concerning our corporate Privacy Policy or our Online Privacy Policy, please visit our Contact Us feature on our website or call Customer Care at 1-800-818-2939. Our representatives will respond to your inquiries or help resolve any dispute concerning this Online Privacy Policy.